Are there weight or age limits for the strollers?
We feature the baby jogger City Mini series so they are smaller and narrower than full sized strollers. The maximum weight for the strollers is 50 pounds per child and the manufacturer suggests that the stroller is suitable for infants-5 year olds. A child more than 50 pounds or taller than 45 inches may not be comfortable in our strollers.

How wide are the seats?
• The seat on the City Mini Single is 13 inches wide.
• The seats on the City Mini Double are each 12 inches wide.

Are the strollers checked for damage before each rental?
We carefully check to make sure that the stroller is fully operable prior to every rental.

Are the strollers cleaned and sanitized before each rental?
Strollers are thoroughly cleaned and sanitized before each use.
We proudly use commercial grade cleaning and sanitizing products provided by ECOLAB.

What happens is my stroller is stolen?
Under our terms and conditions, you are responsible for the loss of the stroller during your rental period. The replacement cost for a single stroller is $225 and the replacement cost for a double stroller is $350.

If your stroller is stolen, please contact us immediately and we will get a replacement stroller to you as quickly as we can. If you have included theft/damage insurance with your reservation, there will be no charge, otherwise, we will charge you the replacement cost for the stroller before delivering a replacement.

What is cost of the theft/damage insurance and what does it cover?
This insurance costs $25 for the length of your rental. It must be purchased prior to the delivery of your stroller. It will cover the cost of your stroller in the event that it is stolen or damaged during your rental.

Is the stroller marked so that I can identify it?
Your stroller will have a 4X6 inch card attached to the handle bar with your name, arrival date and resort on it to help you identify it.

What accessories does the stroller come with?
Each stroller comes with a "parent console" attached which includes a cup holder, insulated cooler pouch and an additional storage pouch for a cell phone, keys or wallet. We do not have car seat adaptors or child trays.

Do you offer rain covers?
We currently offer rain covers on request at no charge. We have limited quantities and can't guarantee that you will receive one with your rental. If you would like a rain cover, you should request on in the special notes section of the order form.

What if I return the stroller really dirty?
We reserve the right to charge an additional $25 cleaning charge for strollers returned in an excessively dirty condition.

What if the stroller is damaged while I'm using it?
You are responsible for any damage (other than normal "wear and tear") to your stroller during your rental period unless you have chosen the optional theft/damage insurance.

When am I charged for my stroller rental?
Your credit card will be charged 14 day prior to your arrival.

Can I change my reservation?
When you make a reservation, you will receive a confirmation e-mail detailing the terms of the rental. At the bottom of this e-mail will be a special link that will allow you to edit you rental to change resorts, arrival dates, etc.

What if I need my stroller before your 10:00 am delivery time?
If it essential that you have your stroller early in the morning, you should consider having it delivered the day before. An extra day costs $8 for a single stroller and $9 for a double stroller.

What if I need my stroller past the 2:00 pm drop off time?
We need plenty of time to pick strollers up, clean them and sanitize them for the next family so it is essential that your stroller be back at bell services at your pick up resort no later than 2:00 pm. If you need it after this time, you should reserve your stroller for an extra day ($8 for a single stroller and $9 for a double stroller). We reserve the right to charge you for additional day if the stroller is not returned by 2:00pm

What color are your strollers?
Our strollers come in a variety of colors including beige, red and black. We can't guarantee requests for specific colors.

What if my resort is not on your drop down delivery list?
We deliver to most resorts in the Orlando attractions area. If you don't see your resort listed, contact us and we'll confirm whether we serve that resort. All Disney resorts are listed under "D."

Do you deliver to private homes?
In most cases, we'll be glad to deliver to a private home. There are many rental subdivisions in the area that we serve. Please contact us about the delivery address and we'll let you know how to show it as the delivery location in your reservation

Does the seat recline?
There is a clip in the rear of the seat that lets you adjust the seat from being upright to a full reclining position.

Where do you deliver my stroller?
Strollers are dropped off at the bell services stand at your resort. A text message will be sent to your cell phone when your stroller is delivered.

When do you deliver my stroller?
Strollers are delivered the morning of your arrival at 10:00 am.

How is the stroller delivered?
Strollers are delivered in a black canvas travel bag. This insures the cleanliness of the stroller and is makes it easier to carry to and from your room. Please do NOT leave the travel bag in the resort luggage room. And please place the stroller back in its bag when you return it.

SPECIAL NOTE ON SINGLE STROLLERS
When you take your single stroller out of its protective bag you will need to attach the two rear wheels. The rear wheels are in marked compartments inside the travel bag and are very easy to put on and take off.

How do I get the stroller back to you?
Please put the stroller back in the black travel bag and drop it off at bell services at your resort as you depart.

SPECIAL NOTE ON SINGLE STROLLERS
When placing a single stroller back in its travel bag, it will be necessary to remove the two rear wheels and place them in the marked compartments inside the travel bag.

When do I drop the stroller off?
Your stroller must be dropped off no later than 2:00 pm on your departure date. We reserve the right to charge you for additional day if the stroller is not returned by 2:00pm.

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Prices and offers are subject to change. For personal and noncommercial use.


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