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A Disney Featured Stroller Provider
Magic Strollers - Stroller Rental in Orlando

FAQ's / Help

Frequently Asked Questions




YES! Magic Strollers is proud to have been chosen as a featured stroller provider for the Walt Disney World Resort.   Top

In choosing who could qualify as a “Disney Featured Stroller Provider, Disney carried out a thorough investigation, interview and inspection process, after which The Walt Disney Company determined that Magic Strollers could provide rental strollers that would “maintain high guest satisfaction consistent with the Disney Standard” and we could provide a “safe, first class and timely rental service for the benefit and convenience for guests staying in Walt Disney World resort.”

Importantly, you don’t have to be present when your Magic Stroller is delivered or when it is picked up. As a Disney Featured Stroller Provider, Magic Strollers by Owner’s Locker is permitted to deliver strollers to resort luggage rooms before you arrive so your stroller will be waiting for you when you check in.

Just tell the Disney cast member at Bell Services that you have reserved a Magic Stroller and they will get it from the luggage room for you.

Do keep in mind that your Magic Stroller will be delivered folded up in a black canvas travel bag to keep it clean. It looks like a piece of luggage.

Please note that some resorts will take your stroller out of the canvas travel bag. If they do this, please make sure that they have given you everything that was in the travel bag such as a rain cover if you have requested one.

And, when you check out, put your Magic Stroller back in the canvas travel bag and return it to Bell Services at your resort and a cast member will take it to their luggage room where we will pick it up later.   Top

DELIVERY TIMES: PLEASE READ THIS CAREFULLY!

Your stroller can be delivered by 7AM as long as you have made your reservation at least 24 hours before you arrive.
IMPORTANT: If you reserve your Magic Stroller AFTER 12:00PM Eastern time the DAY BEFORE YOU ARRIVE, the delivery time will be 10AM

IMPORTANT: If you reserve your Magic Stroller AFTER 7:00AM Eastern time and you would like SAME-DAY DELIVERY we will deliver as soon as possible, but likely later that afternoon or evening.

When you complete your reservation, you will receive a confirmation email that will specify when your stroller will be delivered.

An example may be helpful. If you would like to have your stroller delivered on Sunday and you make your reservation before noon on Saturday, your stroller will be waiting for you at your resort by 7AM Sunday.

If you make your reservation after noon on Saturday and before 7AM on Sunday, your stroller will be delivered by 10AM Sunday.

If you make the reservation after 7AM Sunday, your stroller will be delivered as soon as possible, but likely Sunday afternoon or evening   Top

To encourage you make your Magic Stroller reservation as early as possible, we do not charge your credit card until 14 days before you arrive. PLEASE NOTE: to guarantee 7:00 AM delivery, your reservation must be made at least 24 hours before you arrive.

Depending on how busy we are, you probably shouldn't wait more than a week prior to your arrival as we do get sold out during busy times.   Top

On rare occasions, our entire fleet of strollers is rented. If any of your requested dates are not available, the Magic Strollers site will not let your reservation go through. A pop up box will display the specific dates that we are sold out.   Top

Never! The last thing we would ever do is rent strollers we don't have.
The Magic Strollers website checks availability for each date you are requesting before allowing a reservation to be accepted.   Top

Your credit card will be charged 14 day prior to your arrival. We like to encourage our customers to make their reservation as far in advance as possible. Other stroller rental companies charge you as soon as you make a reservation.

If you make a reservation less than 14 days before you arrive, your card will be charged as soon as you make the reservation.   Top

Unlike other stroller rental companies, we charge by the day so you never have to pay for days you don't use your stroller.

The short answer is the longer you stay, the less you have to pay to per day to rent a Magic Stroller.

At Magic Strollers, our price includes delivery and pickup of your stroller.

The cost of renting a Magic Stroller is determined by the length of your stay. There is a set price for the first day and then a fixed price for each additional day after that.

We encourage you to click on the "Get your Quote" button and plug your dates into the drop down calendars. You don't have to enter any credit card data. The site will calculate the exact cost of your rental including tax.
You'll see that we charge by the night so your cost may be lower that you assumed because you will not be charged for the last day.   Top

You will receive a text to the cell phone you have listed on your reservation when your stroller has actually been delivered to your resort.   Top

If it important that you have your stroller even earlier in the morning, you should consider having it delivered the day before.   Top

We need plenty of time to pick strollers up, clean them and sanitize them for the next family so it is essential that your stroller be back at bell services at your pick up resort no later than 4:00 PM. If you need it after this time, you should reserve your stroller for an extra day. There are no exceptions to the 4:00 PM pickup time.   Top

You will receive a 100% refund if you cancel your reservation SOONER than 48 hours before 10:00 AM on your arrival date.

If you cancel with LESS than 48 hours before 10:00 AM on your arrival date, you will receive a 50% refund.

If you do not cancel the reservation, and we have delivered your stroller, there is no refund.   Top

To cancel a reservation, use the special link in your confirmation email that will take you back to your reservation. In the upper left hand corner, you'll see in red letters "To Cancel Your Reservation, Please Click Here."

Once you click on it, you will see a pop up box asking that you confirm that you want to cancel and asking if you are sure that's what you want to do. Once you cancel your reservation, it can not be undone.

The pop up box also gives you the option of telling us why you are cancelling. Your comments are always welcome and helpful.

When you confirm that you want to cancel, the reservation is cancelled and the stroller you reserved goes back into our inventory.

You will receive an email confirming the cancellation.

Please do not try to cancel your reservation by "zeroing out" the number of strollers you ordered. This will NOT cancel the reservation….and importantly, it will not trigger a refund.

If you cancel prior to 14 days before you arrive, you will not have been charged and you won't be charged.

If you are cancelling a reservation that you have already paid for you will receive a full or partial refund depending on whether you cancelled prior to 48 hours before 10 am on your scheduled arrival day. See the related question, "What is your cancellation policy?"   Top

If you have rented a single stroller and decide you would rather have a double stroller or have rented a double stroller and decide you would rather have a single, you can modify your reservation at any time BEFORE you arrive. See the FAQ How do I change or modify my reservation.
If your stroller has already been delivered, this change CANNOT be made by editing your reservation to change the stroller type. The original reservation will have to be edited to shorten it and a NEW reservation must be made for the desired stroller type.
We will have to pick up the original stroller and it will have to be cleaned for the next family.
We can not just swap one type of stroller for another.   Top

Changing a reservation is easy. There is no need to call us. You can make the changes from your computer, tablet or smart phone.

When you make a reservation, you will receive a confirmation email detailing the terms of the rental. The confirmation email contains a special link that will allow you to go back to your reservation where you can edit your rental to change resorts, arrival dates, etc.

When you have made your changes, make sure you click all the way through and hit "update reservation." This will ensure that the changes are reflected in our system and you will receive a new confirmation email showing the changes.

If the changes you made affect the price of your rental, the increase or decrease will be clearly displayed.

The only thing that cannot be edited is your credit card details. Once you enter your credit card details when you reserve a stroller, it is encrypted on our servers and cannot be accessed or modified. If you need to change your credit card, you will need to cancel your existing reservation (see "how do I cancel a reservation?") and re-book. If you have questions about availability before you cancel, please contact us.   Top

If we have Magic Strollers available in our inventory, you can make a reservation until noon for same day delivery.

As long as the reservation is made before 7:00 AM on your delivery date, your Magic Stroller will be delivered to your resort by 10:00 AM on that date.

If a reservation is made for same day delivery after 7:00 AM and before 12 noon, the stroller will be delivered as soon as possible but it may be late that afternoon or evening.   Top

Your stroller must be dropped off to the Bell Services desk at your resort no later than 4:00 PM on your departure date. There are no exceptions as we MUST have time to clean the stroller for the next family. If you need the stroller past 4:00 PM, it is essential that you extend your reservation.

Please make sure you put it back in the black canvas travel bag it was delivered in.   Top

We currently feature the Baby Jogger brand City Mini and City Mini GT series strollers. The maximum weight for a City Mini stroller is 50 pounds per child. The height limit is 45 inches. Baby Jogger suggests that the stroller is suitable for birth-5 year olds.
For a child weighing more than 50 pounds or taller than 45 inches you should consider the City Mini GT. The City Mini GT has a maximum weight of 65 pounds per child and a height limit of 49 inches. Baby Jogger suggests that the stroller is suitable for infants-7 year olds.   Top

All Magic Strollers are delivered folded up in a black canvas travel bag. You stroller will look like a piece of luggage. When you ask for your stroller, please tell the cast members at Bell Services that it is from Magic Strollers and is in canvas travel bag with your name on it. If you just ask for a stroller, they may not realize that is folded up in a travel bag.

The travel bag insures the cleanliness of your rental stroller and it makes it easier to carry to and from your room. Please do NOT leave the travel bag in the resort luggage room. And please place the stroller back in its bag when you return it to Bell Services. Some resorts will take the stroller out of the bag. If you will be moving from one resort to another, please make sure you ask them for the bag and take it with you when you transfer resorts.   Top

Once you have finished with your Magic Stroller please put it back in the canvas travel bag and drop it off at Bell Services at your resort as you depart. We will pick it up from the resort luggage room.

Since Magic Strollers is a "Disney Featured Stroller Provider," you do not have to be present when we pick the stroller up.

Please DO NOT leave it in your room.   Top

Your Magic Stroller will have a 4 x 6 inch card attached to the handle bar with your name, arrival date and resort on it to help you identify it. There will also be a similar card on the canvas bag that the stroller arrives in.
There are lots of similar strollers in the parks. Please make sure to always double check to make sure you have the right stroller when you exit an attraction. Many folks add a colorful ribbon or balloon to their stroller handlebar.   Top

We offer rain covers on request at no charge. We do our best to keep plenty of rain covers on hand but we can't guarantee that you will receive one with your stroller rental. If you would like a rain cover, just check the box requesting one when you place your order. PLEASE NOTE: while rain covers are complimentary, there is a $25 charge if it is lost.   Top

Magic Strollers are dropped off at Bell Services at your resort. A text message will be sent to your cell phone when your stroller is delivered.   Top

No, you don’t have to be present at your resort when your Magic Stroller is delivered or when it is picked up. As a “Disney Featured Stroller Provider,” Magic Strollers is allowed to deliver your Magic Stroller prior to your arrival to your resort’s luggage room. When you check in, just tell the resort Bell Services team that you have rented a Magic Stroller and they will get it for you from the luggage room. And when you check out, just give your Magic Stroller back to the resort Bell Services team. They will return it to the luggage room and we will come along later and pick it up.   Top

Absolutely. When strollers are returned, we thoroughly check for any damage and repair, replace or retire the stroller as appropriate. After each stroller is cleaned, we thoroughly check it over again to make sure that the stroller is fully operable and "test drive" it around our warehouse prior to every rental.   Top

You'd better believe it. We know that our reputation rides on the condition of our strollers. When each Magic Stroller comes back into our warehouse, it is checked for damage, is vacuumed and is thoroughly cleaned with high temperature steam and sanitized before each use. If necessary, the stroller is disassembled and the fabric components are machine washed.

We proudly use commercial grade cleaning and sanitizing products provided by ECOLAB.

We tell the members of our team to imagine that they are standing next to a mother with an infant as she receives her Magic Stroller so they can see the smile on her face when she sees the condition of the stroller.   Top

Each Magic Stroller comes with a "parent console" attached to the handlebar which includes cup holders for adults. We do not provide car seat adapters, belly bars or child trays. Also, we do not carry glider boards. Our insurance company will not allow glider boards.

Rain covers are available on a complimentary basis upon request, subject to availability. You can request a rain cover by checking a box when you make your reservation. PLEASE NOTE: There is a $25 charge if the rain cover is lost.   Top

You are responsible for any damage (other than normal "wear and tear") to your stroller during your rental period unless you have chosen the optional theft/damage insurance.   Top

This insurance costs $25 for the length of your rental. It must be purchased prior to the delivery of your stroller. It will cover the cost of replacing your stroller in the event that it is stolen or repairing it if it is damaged during your rental. PLEASE NOTE: Theft and Damage insurance DOES NOT cover returning the stroller in an excessively dirty condition.   Top

Under our terms and conditions, you are responsible for the loss of the stroller during your rental period. The replacement cost for a City Mini single stroller is $225 and the replacement cost for a City Mini double stroller is $350. The replacement cost for a City Mini GT single stroller is $250 and the replacement cost for a City Mini GT double stroller is $400.

If your rental stroller is stolen, please contact us immediately and we will get a replacement stroller to you as quickly as we can. If you have included theft/damage insurance with your reservation, there will be no charge. Otherwise, you must pay the replacement cost for the stroller before we can deliver a new stroller. We work very closely with the Orange County, Florida Sheriff’s Department and report any stolen stroller to them. If your stroller is stolen, you may be contacted by the Sheriff’s office for details even if you have theft and damage insurance.

It is rare that a stroller is actually stolen. Keep in mind that cast members constantly move strollers around in the designated parking areas to more effectively utilize the allotted space. So it is quite like that your stroller will NOT be in the exact location you left in when you entered the attraction. Many strollers look alike so make sure you always check the name on the stroller to be certain it is yours.

Parents can accidentally grab the wrong stroller and if yours is missing, contact us and look to see if there are any other Magic Strollers nearby. We can contact them to see if they have the wrong stroller. This is a reason that it is very important that we have a cell phone number for you.   Top

We ask that you treat the stroller as if it were your own.
We reserve the right to charge an additional $25 cleaning charge for strollers returned in an excessively dirty condition. Theft and damage insurance does not cover this charge.   Top

We deliver to most resorts in the Orlando attractions area.
The resorts are listed alphabetically under the "Where We Deliver" tab.
We use the official name of each resort.
All Disney resorts are listed under "D."
You can also use the search function to see if we deliver to your resort.
If you don't see your resort listed, contact us and we'll confirm whether we serve that resort.   Top

No, your Magic Stroller will not be delivered to your room.
Resorts and hotels will not allow this.
Your Magic Stroller will be delivered to Bell Services or the front desk if your hotel does not have a Bell Services desk.   Top

There are a few rental subdivisions in the area that we serve. If they have a central clubhouse with convenient operating hours, we list these subdivisions on our site as a delivery location. Otherwise, I'm sorry but we cannot deliver your rental stroller to a private home. If you have a question about a specific address, please contact us.   Top

No, we are not allowed to deliver Magic Strollers to any of the theme parks...only to the resorts listed.   Top

Yes, they almost fully recline.
There is a clip on the rear of the Magic Stroller seat that lets you adjust the seat from being upright to a reclining position.   Top

- The seat on the City Mini Single is 14 inches wide at the knee.
- The seats on the City Mini Double are each 13 inches wide at the knee.
- The seat on the City Mini GT Single is 14 inches wide at the knee.
- The seat on the City Mini GT Double are each 13 inches wide at the knee.   Top

- The head height on the City Mini Single is 23 inches.
- The head height on the City Mini Double is 23 inches.
- The head height on the City Mini GT Single is 26 inches.
- The head height on the City Mini GT Double is 26 inches.   Top

- The City Mini Single weighs 17 pounds.
- The City Mini Double weighs 27 pounds.
- The City Mini GT Single weighs 21 pounds.
- The City Mini GT Double weighs 33 pounds.   Top

Magic Strollers come in a variety of colors including beige, green, red, blue and black. We can't guarantee requests for specific colors.

Black is our most popular color.   Top

-The folded dimensions of the City Mini Single are 9 1/4 X 24 X 31 inches.
-The folded dimensions of the City Mini Double are 11 1/4 X 29 3/4 X 31 inches.
-The folded dimensions of the City Mini GT Single are 9 3/4 X 24 1/2 X 31 1/2 inches.
-The folded dimensions of the City Mini GT Double are 12 1/2 X 29 3/4 X 31 inches.

One of the reasons we feature Baby Jogger City Mini strollers is that they fold up so compactly.
This is so important when getting on and off and using Disney transport.
It is also important when the stroller is in the trunk of your car!   Top

We do indeed. But in America they are almost universally called strollers. So if you would like to rent a baby carriage, a push chair or a baby buggy, you’ve come to the right place.
Who was it that said “England and America are two countries separated by a common language”? (George Bernard Shaw, but then again, he was Irish).   Top

A new policy went into effect on September 1, 2013 that provides that certain stroller rental companies can no longer deliver strollers to Disney resort luggage rooms. These companies must now personally meet their customers to drop off and pick up the strollers.

Magic Strollers has been chosen to be a "Disney Featured Stroller Provider" and is not affected by this new policy. You do not have to be present when we deliver or when we pick up your stroller. It's business as usual for Magic Strollers by Owner's Locker.   Top

They certainly are. The Baby Jogger City Mini strollers are made of padded cloth and fully recline almost fully. The strollers feature large canopies to protect your child from the sun.   Top

When you reserve a Magic Stroller, you receive a confirmation email that spells out the details of your reservation. That email also contains a special link that will let you make changes to your reservation.
There is no need to call. You can add days to your reservation (subject to availability) using this link.
When you have made your change and click "next", the additional cost will be displayed.
Make sure you click all the way through and hit "update reservation."
This will modify your reservation in our system and you will receive a new confirmation email.
Your credit card will automatically be charged the additional fee.   Top

When you reserve a Magic Stroller, you receive a confirmation email that spells out the details of your reservation. That email also contains a special link that will let you make changes to your reservation.
There is no need to call. You can shorten your reservation using this link.
When you have made your change and click "next", the amount of the refund will be displayed.
Make sure you click all the way through and hit "update reservation."
This will modify your reservation in our system and you will receive a new confirmation email.
Your credit card will automatically be credited for the unused days.   Top

We strongly urge you to include your cell phone number when you make a reservation. Here's why:
-We notify you when your stroller is delivered by text.
-We remind by text on your departure date when and where your stroller needs to be returned.
-We need to be able to reach you while you are in Orlando in the event someone takes your stroller by mistake in one of the parks...or vice versa!
So please, please, please include your cell phone number when you make a reservation.   Top

We think this a very good question that you should ask any stroller rental company you are considering doing business with. On the home page of the Magic Strollers site is a counter that is updated daily that details exactly how long we have been in business...a number we are quite proud of!   Top
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