What type of strollers does Magic Strollers use?
We use the City Mini single and double strollers by Baby Jogger, both utilizing patented Quick-Fold Technology.

Click here for a demo of the single stroller, and click here for a demo of the double.

Are there weight limits for the strollers?
The maximum weight for the strollers is 50 pounds per child.

How wide are the seats?
The seat on the City Mini Single is 13 inches wide. The seats on the City Mini Double are each 12 inches wide.

Do the strollers have a cupholder?
All Magic Strollers come with a parent console which includes a cupholder and pouches for small items.

Are the strollers checked for damage before each rental?
We carefully check to make sure that the stroller is fully operable prior to every rental.

Are the strollers cleaned and sanitized before each rental?
We proudly use commercial grade cleaning and sanitizing products provided by ECOLAB. Strollers are thoroughly cleaned and sanitized before each use.

Does the seat recline?
There is a clip in the rear of the seat that lets you adjust the seat from being upright to a full reclining position.

Where do you deliver my stroller?
Strollers are dropped off at the bell services stand at your resort. You will be sent a text message when your stroller is delivered and the front desk should notify when you check in that your stroller is waiting.

How do I determine the time period for my rental?
Count the number of nights you'll be staying. We deliver your stroller at 10:00am the first day of your reservation. We pick up your stroller at 2:00pm the afternoon you depart.

When do you deliver my stroller?
Strollers are delivered at 10:00am. If you need your stroller before that time, you may want to extend your reservation so that it is delivered the day before.

When do you pick my stroller up?
Our pickup time is 2:00pm to allow us time to return the stroller to our warehouse and prepare it for the next family. If you need your stroller past 2:00pm, you may want to extend your reservation by a day.

How is the stroller delivered?
Strollers are delivered in a black travel bag. This protects the stroller and is easier for bell service to handle.

How do I get the stroller back to you?
Please put the stroller back in the black travel bag and drop it off at bell services at your resort as you depart.

When do I drop the stroller off?
No later than 2:00 pm on your departure date.

When am I charged for my stroller rental?
14 days prior to your arrival.

Do I get a refund if I cancel?
If you cancel prior to 48 hours of your arrival, you will receive a full refund. If you cancel less than 48 hours before your scheduled arrival, there is a 50% refund.

How do I cancel my reservation?
Your confirmation e-mail contains a link at the bottom that will take you back to your reservation where you will see the instructions for cancellation.

Can I change my reservation?
Yes, you can change any aspect of your reservation including arrival or departure date, arrival or departure resort, Theft/Damage Insurance, number or type of strollers ordered, etc.

Simply follow the link at the bottom of your reservation confirmation and it will take you back to your reservation where you may make changes.

Do I have to pay sales tax?
We are required to charge 7% Florida sales tax on rentals but not on Theft/Damage Insurance.

How much do your strollers weigh?
The city mini single weighs 16 pounds and the city mini double weighs 26 pounds.





Please Do:
Fold the stroller up by tugging on the handles in the seats.
Carry the folded stroller by the metal handles.
Move the wheels around if the stroller isn't collapsing as tightly as you like.
Use the Velcro strap to keep the stroller closed if you prefer.
Make sure the wheels aren't locked by checking the locking tabs--if you notice that the stroller is suddenly harder to steer, your child may have accidentally hit the tab that locks the wheel!
Consider a gratuity for the bell services staff who assist you in picking up and dropping off the stroller.
Put the stroller back in the travel bag and drop it off at bell service at your resort by 2:00 pm on your departure day.
Enjoy your time in Orlando and tell your friends about Magic Strollers!


Please Don't:
Hang items on the handle bar.
Leave valuable items in the stroller when it is unattended.
Take someone else's stroller by mistake!
Leave any items in the storage areas when you turn the stroller back in.


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Prices and offers are subject to change. For personal and noncommercial use.


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